Refund & Cancellation Policy

1. General Refund Policy

Love In Property offers services that may include property listings, property requirements, subscription packages, credits, and other promotional or platform features.

Refund eligibility depends on the type of service purchased, whether the service has been activated or used, and the reason for the refund request.

Requests will be evaluated according to the transaction details, applicable service conditions, and consumer protection laws.

Refunds may be considered in situations such as:

• Duplicate payments for the same transaction.
• Successful payment without delivery or activation of the purchased service.
• Technical errors resulting in incorrect deductions or charges.
• Other valid circumstances reviewed by our support team.

2. Subscription & Package Cancellation

Users may purchase subscription plans or packages to access additional features, such as posting properties, publishing requirements, or using other paid platform services.

Users should review the price, validity, included benefits, and cancellation conditions before purchasing a package.

The following conditions apply:

• Users may request cancellation of an active subscription or package.
• Cancellation of a subscription does not automatically qualify the user for a refund.
• Refund eligibility for unused portions of a package depends on the applicable package terms.
• Benefits already used or services already delivered may affect the refundable amount.
• Where automatic renewal is offered, cancellation will stop future renewals according to the subscription terms shown at purchase.

3. Credits & Wallet Refund Policy

Love In Property may provide credits that users can purchase and use for eligible platform features.

Users can contact the support team if they experience an incorrect credit deduction or transaction issue.

The following conditions apply:

• Credits successfully used to obtain a service are generally not refundable once that service has been delivered.
• If credits are deducted because of a technical error without providing the intended service, users may request correction or restoration.
• Duplicate credit purchases may be eligible for review.
• Refund requests involving unused purchased credits will be reviewed according to the applicable credit package terms.
• Promotional or complimentary credits are not redeemable for cash unless expressly stated or legally required.

4. Property Listing & Requirement Cancellation

Users may publish property listings or property requirements through the Love In Property platform.

Users are responsible for reviewing listing information before submitting or publishing it.

• Users may request removal or cancellation of their posted listings and requirements.
• Removing a published listing does not automatically entitle the user to a refund of associated posting fees.
• If a paid listing cannot be published because of a verified platform technical issue, users may request a refund or restoration of the relevant posting benefit.
• Listings removed for violations of platform rules will be handled according to the Terms of Use and applicable law.

5. Auction & Tender Cancellation

Love In Property may allow users to publish property auctions, construction tenders, home-service requirements, and other related opportunities.

Any separate agreements, deposits, or payments between auction participants are governed by their respective transaction terms and applicable law.

The following conditions apply:

• Users may request cancellation or closure of their posted auctions or tenders.
• Cancellation does not automatically qualify the user for a refund of any applicable publishing fee.
• Any refund related to a technical failure or undelivered paid publishing service will be reviewed individually.
• Users participating in auctions or tenders are responsible for understanding the applicable terms before submitting bids or proposals.

6. Service Provider Bookings & Cancellations

Love In Property may connect users with independent service providers, including painters, electricians, plumbers, cleaners, and other property-related professionals.

Love In Property may assist users with reporting issues but does not automatically guarantee refunds for independently provided services.

Where users arrange services through the platform:

• Cancellation conditions may depend on the agreement between the customer and the service provider.
• Users should confirm the service scope, schedule, payment conditions, and cancellation requirements before proceeding.
• Disputes regarding independently arranged services should first be raised with the relevant service provider.
• If Love In Property directly collects payment for a booking, any applicable platform refund and cancellation conditions should be disclosed before payment.

7. Non-Refundable Transactions

Subject to applicable law and any specific refund guarantee offered at purchase, certain transactions may not qualify for refunds, including:

Refunds will not be refused where applicable consumer protection laws require otherwise.

• Services successfully delivered and fully utilized.
• Credits already consumed for completed services.
• Completed promotional or advertising services.
• Paid listing benefits that have already been used.
• Complimentary, bonus, or promotional credits.
• Services cancelled after completion.

8. Refund Request Process

Users experiencing payment-related issues may submit a refund request through the Love In Property support channels.

Our support team will review the information and may request additional details before determining the outcome.

To request a refund:

1. Visit the Contact Us or Help & Support section.
2. Select or mention the payment or refund-related issue.
3. Provide the registered account details.
4. Include the transaction ID, payment date, amount, and service purchased.
5. Explain the reason for requesting a refund.
6. Attach relevant payment screenshots or transaction records, if available.

9. Refund Processing

Once a refund request is received:

• Love In Property will review the transaction and the reason for the request.
• Users may be contacted if additional information is required.
• If approved, the refund will generally be initiated through the original payment method, where supported.
• The time taken for the refunded amount to appear may depend on the payment gateway, bank, or payment provider.
• Any applicable refund review and processing timelines will be communicated to the user.

10. Failed Payments & Duplicate Transactions

If a payment is deducted but the transaction fails or the purchased service is not activated, users should report the issue through our support channels.

Users should provide the transaction reference and payment details so that the issue can be investigated.

If a duplicate or incorrect charge is verified, Love In Property will take appropriate corrective action, including a refund where applicable.

11. Property Transactions Between Users

Love In Property primarily acts as a platform connecting property seekers, owners, agents, and service providers.

Unless expressly stated otherwise, the platform does not itself guarantee or manage refunds of:

Such transactions are governed by the agreements between the participating parties and applicable laws. Users are encouraged to verify the relevant party and transaction conditions before making payments.

• Property booking amounts.
• Security deposits.
• Rental advances.
• Property purchase payments.
• Brokerage charges paid directly to third parties.
• Independent service-provider payments.

12. Changes to This Policy

Love In Property may revise this Refund & Cancellation Policy to reflect changes in platform services, payment procedures, or legal requirements.

The updated policy will be published on our website with its effective date.

Any changes will apply in accordance with applicable law and the terms governing existing purchases.